Legal documents
& policies
The documents that govern our relationship. Written to be readable — not to bury you in clauses you'll never parse.
1. Acceptance of Terms
By accessing or using LoreHub.ai ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Platform. These terms constitute a legally binding agreement between you and LoreHub Ltd.
2. Your Account
Registration
You must create an account to access most Platform features. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must be at least 13 years old (or the age of digital consent in your jurisdiction) to create an account.
Accuracy
You agree to provide accurate, current, and complete information during registration and to keep your profile information updated.
3. Intellectual Property
Your content
Your worlds, books, characters, and creative content remain yours. You retain all intellectual property rights in the content you create on the Platform. By publishing content to the Marketplace, you grant LoreHub a non-exclusive, royalty-free license to display and distribute that content on the Platform.
AI-generated content
You own the output generated by the AI using your prompts, directives, and world context, subject to applicable law in your jurisdiction regarding AI-generated works. LoreHub does not claim ownership of generated output.
No training on your content
We do not use your private world content, books, or characters to train AI models. Published, public content on the Marketplace may be used for Platform improvement with appropriate anonymization, subject to your privacy settings.
4. Prohibited Uses
You may not use the Platform to:
- Generate content that depicts minors in sexual situations
- Create content designed to harass, stalk, or threaten real individuals
- Produce synthetic disinformation intended to deceive at scale
- Circumvent or reverse-engineer Platform security measures
- Scrape, crawl, or harvest Platform content at scale without permission
- Resell API access or automated generation services to third parties
5. Subscriptions & Billing
Paid plans are billed monthly. Subscription fees are non-refundable except where required by law. Wallet top-ups are non-refundable and carry forward indefinitely.
We reserve the right to change pricing with 30 days' notice to active subscribers. You may cancel your subscription at any time; access continues through the end of the paid period.
6. Termination
You may delete your account at any time. We may suspend or terminate accounts that violate these Terms. On termination, you retain the right to export your content for 30 days following notice.
7. Limitation of Liability
The Platform is provided "as is." LoreHub is not liable for indirect, incidental, or consequential damages arising from your use of the Platform. Our maximum aggregate liability to you shall not exceed the fees you paid in the twelve months preceding the claim.
8. Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be resolved in the courts of England and Wales, unless you are a consumer resident in the EU, in which case the mandatory laws of your country of residence also apply.
9. Changes to Terms
We will notify active subscribers of material changes to these Terms at least 14 days in advance via email. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
1. Who We Are
LoreHub Ltd is the data controller for personal data collected through LoreHub.ai. We are incorporated in England and Wales. Data protection contact: [email protected]
2. Data We Collect
Account data
Name, email address, password hash, plan type, locale preference, profile information you provide.
Usage data
Worlds created, books generated, chapters produced, marketplace interactions, feature usage patterns. This data is used to improve the Platform and is never sold to third parties.
Content data
World entities, books, characters, and generation directives you create. Private content is not accessible to LoreHub staff except when required for support at your explicit request.
Payment data
Payment is processed by Stripe. We receive only a payment confirmation token — we never store your card details.
Technical data
IP address, browser type, device type, session data, and error logs. Retained for up to 90 days for security and debugging purposes.
3. How We Use Your Data
- To provide and maintain the Platform services
- To process payments and manage subscriptions
- To send service notifications, security alerts, and billing updates
- To send the Journal newsletter (if subscribed — opt-out any time)
- To detect and prevent fraud, abuse, and security incidents
- To improve Platform features based on anonymized usage analytics
4. Your Rights
Under applicable data protection law, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — correct inaccurate data
- Erasure — request deletion of your account and associated data
- Portability — receive your content in a machine-readable format
- Objection — object to processing based on legitimate interests
- Restriction — request that we limit processing in certain circumstances
To exercise any of these rights, email [email protected]. We will respond within 30 days.
5. Data Retention
Active account data is retained for the lifetime of your account. On account deletion, personal data is removed within 30 days. Content you published to the Marketplace may be retained in anonymized form for platform integrity. Billing records are retained for 7 years as required by tax law.
6. Third-Party Services
We use Stripe for payments, AWS for hosting, and Resend for transactional email. Each is bound by appropriate data processing agreements. We do not sell, rent, or share your personal data with third parties for marketing purposes.
What Are Cookies
Cookies are small text files placed on your device when you visit a website. We use cookies to keep you signed in, remember your preferences, and understand how you use the Platform so we can improve it.
Cookies We Use
| Cookie | Type | Purpose | Expires |
|---|---|---|---|
| lh_session | Essential | Keeps you signed in during your session | Session |
| lh_auth | Essential | Persistent login token (if "remember me" selected) | 30 days |
| lh_csrf | Essential | Security token to prevent cross-site request forgery | Session |
| lh_locale | Functional | Remembers your language preference | 1 year |
| lh_theme | Functional | Remembers your display preference | 1 year |
| lh_anon | Analytics | Anonymized usage analytics (no personal data) | 90 days |
Essential Cookies
Essential cookies are required for the Platform to function. They cannot be disabled. They include session management, authentication, and security tokens. No personal data is transmitted to third parties via essential cookies.
Functional Cookies
Functional cookies remember your preferences (language, display settings) so you don't have to re-select them on each visit. You can clear these via your browser settings; doing so will reset your preferences.
Analytics Cookies
We use a privacy-first, self-hosted analytics system that collects no personally identifiable information. Analytics cookies count page views and feature usage in aggregate only. No data is shared with third-party analytics providers.
You may opt out of analytics cookies at any time via the cookie preferences panel (accessible from the footer of any page).
Managing Cookies
You can manage or delete cookies through your browser settings. Note that disabling essential cookies will prevent you from signing in. Instructions for major browsers:
- Chrome / Edge — Settings → Privacy and security → Cookies
- Firefox — Settings → Privacy & Security
- Safari — Preferences → Privacy → Manage Website Data
1. Data Controller
LoreHub Ltd is the data controller for personal data processed through LoreHub.ai. We are incorporated in England and Wales. Data protection enquiries: [email protected]
2. Your Rights Under GDPR
Right of access (Article 15)
You may request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request, at no cost.
Right to rectification (Article 16)
If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. Most profile data can be updated directly in your account settings.
Right to erasure (Article 17)
You have the right to request deletion of your personal data. On account deletion, personal data is removed within 30 days. Some data may be retained for up to 7 years where required by law (e.g. billing records).
Right to data portability (Article 20)
You have the right to receive your personal data and content in a structured, machine-readable format. Use the Export function in your account settings.
Right to object (Article 21)
You may object to processing based on legitimate interests. We will assess the objection and either cease processing or explain why our legitimate interests override your rights in this instance.
Right to restriction (Article 18)
In certain circumstances, you may request that we limit how we process your data — for example, while a rectification request is under review.
3. Legal Bases for Processing
- Contract performance — delivering the Platform services you signed up for
- Legitimate interests — platform security, fraud prevention, anonymized analytics
- Legal obligation — tax records, responding to lawful requests from authorities
- Consent — marketing emails (The Journal newsletter), optional analytics cookies
4. How to Submit a Data Subject Request
Email [email protected] with: your full name, the email address associated with your account, the specific right you wish to exercise, and any relevant context. We acknowledge requests within 5 business days and fulfil them within 30 days.
5. International Data Transfers
LoreHub processes data within the EU (AWS eu-west-1, Ireland). Where we use third-party processors with operations outside the EU, we ensure appropriate transfer mechanisms are in place, including Standard Contractual Clauses (SCCs).
6. Supervisory Authority
If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with a supervisory authority. In the UK: the ICO (ico.org.uk). In the EU: the data protection authority in your country of residence.
1. Purpose
This Acceptable Use Policy (AUP) defines what you may and may not use LoreHub.ai to create. It exists to protect authors, readers, and the platform — and to ensure LoreHub remains a place where serious fiction can thrive.
2. What You May Create
LoreHub is designed for fiction: novels, novellas, short story collections, and serial fiction across any genre — fantasy, science fiction, romance, horror, literary fiction, historical, thriller, and more.
3. Prohibited Content
You may not use LoreHub to generate or distribute:
- Sexual content involving minors. This is an absolute prohibition with no exceptions. Accounts generating such content are permanently banned and reported to relevant authorities.
- Targeted harassment. Content designed to harass, threaten, or stalk specific real individuals.
- Synthetic disinformation. AI-generated content designed to deceive at scale — fabricated news, forged quotes attributed to real people, synthetic propaganda.
- Incitement to violence. Content explicitly designed to incite real-world violence against individuals or groups.
- Privacy violations. Content that exposes private information about real individuals without their consent.
4. Content Involving Real People
Fictionalized portrayals of real people are a long literary tradition. Satire, historical fiction, and fan fiction all have their place. However, you may not create content that is defamatory or designed to be mistaken for real statements or events.
5. Reporting Violations
To report content that violates this policy, email [email protected] or use the report function on any published world. We investigate all reports and respond within 5 business days.
1. Our Commitment
LoreHub.ai respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA) and equivalent laws in other jurisdictions. We respond promptly to properly filed copyright infringement notices.
2. Filing a Takedown Notice
If you believe that content on LoreHub.ai infringes your copyright, send a written notice to [email protected] containing:
- Your physical or electronic signature (or that of your authorised agent)
- A description of the copyrighted work you believe has been infringed
- The URL or specific location of the allegedly infringing content on LoreHub.ai
- Your contact information (name, address, telephone number, email address)
- A statement of good-faith belief that use of the material is not authorised by the copyright owner, its agent, or the law
- A statement, under penalty of perjury, that the information is accurate and you are the copyright owner or their authorised agent
We will process valid notices and remove or disable access to the infringing content within a reasonable time, typically within 5 business days.
3. Counter-Notice
If you believe content was removed in error, you may submit a counter-notice to [email protected]. We will forward your counter-notice to the original complainant and, absent legal action within 10 business days, restore the content.
4. Repeat Infringers
LoreHub operates a policy of terminating accounts of repeat infringers in appropriate circumstances. Multiple valid takedown notices against a single account will result in review and potential permanent suspension.
5. AI-Generated Content & Copyright
The copyright status of AI-generated content is evolving across jurisdictions. LoreHub does not claim copyright in outputs generated by the AI from your prompts. We recommend seeking legal advice if you intend to commercially exploit AI-generated content at scale.
1. General Policy
Subscription fees are non-refundable except where required by applicable law. If you cancel a subscription, you retain access to your current plan until the end of the paid billing period; no partial-period refund is issued.
2. EU / UK Right of Withdrawal
If you are a consumer resident in the European Union or the United Kingdom, you have a statutory 14-day right of withdrawal from a new subscription purchase. This period begins on the date of purchase. To exercise it, contact [email protected] within 14 days with the subject line "Right of Withdrawal." We will issue a full refund within 14 days. If you have already generated content during the cooling-off period, we may deduct a prorated amount reflecting services consumed.
3. Wallet Credits
Wallet credits are non-refundable once purchased. They carry forward indefinitely while your account is active. Unused Wallet credits are forfeited on account deletion.
4. Service Credits
If LoreHub experiences a verified service outage exceeding 48 consecutive hours affecting your account, we may, at our discretion, issue account credits (not cash refunds) proportional to the time affected.
5. Exceptional Circumstances
We consider refund requests in exceptional circumstances on a case-by-case basis — for example, accidental duplicate purchases or billing errors. Contact [email protected] with your account email and transaction reference. We will respond within 5 business days.