Refund Policy

1. General Policy

Subscription fees are non-refundable except where required by applicable law. If you cancel a subscription, you retain access to your current plan until the end of the paid billing period; no partial-period refund is issued.

2. EU / UK Right of Withdrawal

If you are a consumer resident in the European Union or the United Kingdom, you have a statutory 14-day right of withdrawal from a new subscription purchase. This period begins on the date of purchase. To exercise it, contact [email protected] within 14 days with the subject line "Right of Withdrawal." We will issue a full refund within 14 days. If you have already generated content during the cooling-off period, we may deduct a prorated amount reflecting services consumed.

3. Tokens & Wallet Credits

Tokens (and token packs) are non-refundable once purchased, except where the law requires otherwise. Purchased tokens do not expire and carry forward while your account is active; a monthly subscription allowance resets each billing period and does not roll over. Tokens have no cash value and are forfeited on account deletion. How tokens work is set out in full in our Supporter & Token Terms.

4. Service Credits

If LoreHub experiences a verified service outage exceeding 48 consecutive hours affecting your account, we may, at our discretion, issue account credits (not cash refunds) proportional to the time affected.

5. Exceptional Circumstances

We consider refund requests in exceptional circumstances on a case-by-case basis — for example, accidental duplicate purchases or billing errors. Contact [email protected] with your account email and transaction reference. We will respond within 5 business days.

We keep these documents under review and recommend you take independent legal advice on any that affect you.